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Save your confirmation and download a purchased Odoo App

Purpose: Find a confirmed app order, save its contract confirmation and download the eligible ZIP for the Odoo version you purchased.

This route is for purchased ready-made Odoo Apps. A Module Studio brief contains requirements for custom work; its text download is not an App ZIP or an order. For an existing Studio request, follow the proposal or workspace instructions supplied for that request.

Prerequisites: Sign in with the customer account that placed the order. Downloads require a fully paid, unrefunded invoice for the exact purchased version, together with the order's confirmation and delivery requirements. A payment request or pending payment does not unlock the file.

Version: 1.1, ready-made Odoo Apps customer portal. Verified date: 28 October 2026. The entry page and empty state were checked live. Populated order screens, buttons and download conditions were checked in source; a customer download has not been demonstrated live.

Steps​

  1. Sign in and open Your Odoo Apps. Where shown, the account link is Odoo App downloads. Use the same ordering account if you have more than one account.
  2. When your confirmed order appears, open Order [reference] — confirmation and delivery. Check the app, purchased Odoo version and order details. If Review the current order appears, read the current facts and terms before deciding whether to select the acceptance checkbox and Accept reviewed order. Previous delivery consent does not unlock a changed order.
  3. Under Your delivery choice, read the on-screen declarations and make your own choice. Request early supply requires both displayed declarations to be selected. Wait until cancellation period ends uses the scheduled availability shown by the portal. Follow that displayed date and status; payment and confirmation requirements still apply.
  4. Under Keep your confirmation, choose Save contract confirmation (.txt) and check that the file has saved. Only then select the receipt acknowledgement and choose Confirm receipt. Save the current confirmation again if the order or delivery choice changes. Read the frozen confirmation lets you review the recorded document on the page.
  5. Return to Your Odoo Apps. For the intended app, check its Odoo version and the displayed module version and commit. A SHA-256 checksum appears when available. If the page asks you to review confirmation and delivery, finish those steps or wait for the displayed availability before proceeding.
  6. When Download ZIP is available, select it and save the file. Keep the filename and any displayed checksum with your order reference. The filename identifies the module, purchased Odoo version and revision; the download contains the latest synced eligible revision of that purchased version.

Expected result​

You have saved the current contract confirmation. Once the order is eligible and delivery is available, you can save its app ZIP. Downloading the file does not install or update the app in your Odoo system.

Troubleshooting​

  • No paid app invoice is currently eligible for download: Check that you used the ordering account. Payment verification, accounting review or invoice processing may still be pending. Contact Corvus support with your order reference, app name, purchased Odoo version and the displayed message.
  • Order is listed but there is no Download ZIP button: Open confirmation and delivery and review the current order, confirmation receipt and scheduled availability. A paid invoice alone is not enough.
  • Confirmation email is queued or failed: Its status does not prove the confirmation was supplied. Save the current document and confirm receipt after saving it. Use Retry confirmation email if it is offered on the order page.
  • The form or confirmation is outdated: Reload the order, review the current details and save its current confirmation before acknowledging receipt.
  • This download is not ready: Return to Your Odoo Apps and check the order's confirmation, delivery choice and any cancellation request.
  • This download is temporarily unavailable: Contact support with the app and purchased Odoo version. A missing file is not a reason to purchase the app again.
  • Delivery is stopped after a cancellation/refund request: Contact support with the order reference. The request stops delivery; it does not itself complete a refund.

Limitations​

Access is tied to the ordering account and exact purchased Odoo version. Being in the same company does not by itself grant another account access. Pending payments, refunds and cancellation requests do not unlock downloads. Availability may change if the order, invoice or delivery status changes. This guide does not cover installation, migration or legal interpretation of the order's terms.

Public URLs​

Use the links shown in your account to open individual orders and downloads. Keep account-specific links private.

For payment status, see Orders and invoices. For help, use Support handoff.