Skip to main content

Request customer support

For an existing service, use the support channel agreed for your engagement. For an Odoo Apps purchase, check the support route on the app listing. The public support page provides a route to Customer Care.

Open and complete the support form​

  1. Open Customer support and select Open customer support.
  2. On the Customer Care page, select Contact Us under Can't find your answer?. This opens the Submit a Ticket form.
  3. Complete Full Name, Email Address, Message Subject and Ask Your Question, which are marked as required. Phone Number, Company Name and Attachment are optional.
  4. Add the project or order reference and describe the affected work. Review the content and any attachment for sensitive information.
  5. Select Submit Ticket when you are ready to send it. Keep any confirmation or reference the website provides.

You can also email support@corvusnexus.com. The direct website App terms state that email to this address creates a helpdesk ticket.

Include useful evidence​

  • What you expected and what actually happened.
  • The steps that reproduce the issue, if known.
  • When it happened, including the timezone.
  • The affected app or service, Odoo version and app version where relevant.
  • A redacted error message or screenshot that shows the problem without exposing private records.

Never include passwords, access tokens, payment-card details, Enterprise subscription codes or production databases. Ask for an agreed secure route if investigation needs sensitive material.

Expected result​

Your request gives the support team the reference, symptoms and context needed to investigate. Coverage and response arrangements are those agreed for your service; this guide does not promise an immediate response or resolution.

Limitations​

The public form does not establish your support entitlement. Custom development, migration, training or additional work is not automatically included with an app purchase unless the listing or order says so.

Troubleshooting​

  • I am not sure the form sent: save your description and email support, noting the attempted submission to help identify a possible duplicate.
  • I cannot sign in: describe the access problem without including your password.
  • I want a new service rather than help with an existing one: use Contact us.

Guide version: 1.0. Last reviewed: 28 October 2026. Applies to: Public support page and Customer Care ticket form.